Privacy Notice – FMF Foods Limited

FMF Foods Limited and its subsidiaries and affiliates ("FMF", "we", "us", or "our") are committed to respecting your privacy and ensuring that your personal data is managed fairly and securely. This Privacy Notice aims to inform you about why and how we may process your personal data when you visit our website (www.fmf.com.fj) or engage in a business relationship with us.

Scope of This Privacy Notice

FMF is a large organization that processes personal data in various contexts. At FMF Foods Limited, we value your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, and protect your personal information when you interact with us.

1. Personal Data We Collect

We may collect personal data about you in the following ways:

Directly from you (e.g., when you contact us, make a purchase, or sign up for a promotion).
From third parties (e.g., business partners, agencies, or publicly available sources such as the internet and social media).
Automatically through your use of FMF Foods Limited websites.

"Personal data" refers to any information that identifies or can identify an individual. Examples include:

a) Contact Details

Name, address, phone number, email address, country of residence
Emergency contact details
Professional details such as company name and job title

b) Correspondence

Emails, chats, social media messages, and other communications with FMF Foods Limited

c) Login Credentials

Username, password (hashed), recovery email, security logs

d) Payment Information

Bank account details (for payments and invoicing)

e) Personal Characteristics

Age, gender, date of birth, nationality, marital status, and dependent details (if applicable)

f) Preferences

Preferences for FMF products and services
Marketing preferences

g) Customer & Vendor Classification

Business size, sector, geographical location, and other parameters

h) Transaction Information

Purchases, account details, orders, contracts, billing, financial data, and transaction history

i) User-Generated Content

Posts on FMF social media platforms, blogs, forums, or any other services we provide

j) Public Information

Social media profiles, public records, and news reports

k) Vendor Screening Information

Professional qualifications, licenses, certifications, work permits, government-issued IDs, and business ownership details (as required by law)

l) Referral & Business Leads

Contact details for referrals and business leads from partners

m) Stakeholder Data

Information on public figures and other stakeholders collected from agencies or public sources

n) Website & Service Usage Data

Device host name and IP address, browser type, operating system, pages visited, visit duration, and referral source

2. Cookies and Tracking Technologies

Some cookies may be set by social media services, such as Facebook, to allow content sharing.

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

To provide FMF products and services you request
To communicate with you regarding promotions, events, and updates
To process transactions, payments, and invoices
To analyze customer preferences and improve our offerings
To comply with legal and regulatory obligations

1. Information We Collect

We may collect and process the following types of personal data:

Contact details (e.g., name, email address, phone number)
Payment and billing information
Information related to product orders and services
Social media interactions
Any other information you provide when interacting with us

2. How We Use Your Information

We use the information collected for the following purposes:

Providing Services

To operate, maintain, enhance, and provide all features of our website and services.

Communicating with You

To respond to your inquiries, comments, or requests.
To provide you with information you have requested.

Fulfilling Orders

To process and deliver your product or service orders.
To manage customer service, billing, and account-related activities.

Managing Our Relationship with You

To maintain ongoing interactions, inform you about our products or services, special offers, and promotions.

Marketing and Market Research

To send newsletters, surveys, and other promotional materials.
To conduct market research and evaluate marketing campaign effectiveness.
To improve our websites, products, and services.

Vendor and Business Partner Screening

To assess potential vendors and business partners for compliance with legal and industry standards.

Business Operations

To manage financial transactions, contracts, website administration, audits, and legal compliance.

Security and Compliance

To ensure the security of our networks, systems, and premises.
To prevent fraud and comply with legal requirements.

3. Social Media Interactions

By engaging with our social media accounts (e.g., liking, commenting, or messaging us), you may provide personal data. We process this data to manage our social media presence. For further information on how social media providers process your data, refer to their privacy policies:

4. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse.

5. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through our website or other appropriate channels.

Legal

FMF Foods Limited would process personal data under these key grounds:

Consent: If FMF Foods Limited asks for your permission to process your personal data (for example, when subscribing to newsletters or receiving marketing materials), this would fall under consent.
Contractual Necessity: If you're making a purchase or entering a contract, FMF Foods Limited would process your data (e.g., name, address, order details) to fulfill that agreement.
Legal Obligation: For compliance with laws, FMF Foods Limited may need to process personal data to fulfill legal requirements, such as maintaining tax records or adhering to health and safety regulations.
Legitimate Interests: Like conducting market research, improving products or services, or ensuring the security of their website or services. They must balance this against your rights to ensure they aren’t overriding your interests.